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FAQ's

Where Does Cargo Lane Ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally.

If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you.   

Alternatively, you can organise for your order to be picked up from our warehouse.

What Happens After I Place my Order Online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process your payment, we will contact you within 2 business days of receiving your order. 

We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information. For larger items, you will be contacted directly by our professional furniture removalists or freight forwarders to confirm a time for delivery.



When Can I Expect my Order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

Smaller items are shipped by either nominated courier or Australia Post and are subject to normal Australia Post parcel or courier delivery times.

Furniture or bulky items will vary:

Metro areas within 7 working days.

Outside Metro between 3 and 21 working days.

Remote locations (including Hobart and Cairns) will be advised prior to processing your order.

For urgent delivery enquiries or special requirements, please contact our customer service team on 02 6655 0054.

For more information visit see Shipping and Returns


How can I Track my Order?

Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery.


Can I Pick my Order up?

Yes. Any order can be collected from our warehouse and, of course, at no charge.

Click here to view our warehouse and showroom pickup locations.  



Can I Return my Order if I Change my Mind?

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

 

What Happens if My Goods are Damaged in Transit?

If any goods arrive damaged, please contact Cargo Lane via email as soon as possible.  Notification of goods arriving damaged must be sent by email and received by us within 14 days of the delivery date. Damaged goods must be returned to Cargo Lane in the condition received by you with all original packaging.

Damaged items must be returned to the following address in full original packaging:

Shop 2, The Old Butter Factory, 1 Doepel Street, Bellingen  NSW 2454

Once we receive the damaged product we will arrange to have the damaged item replaced.  If the item is no longer in stock we will issue a refund.


Can I View Your Products in Person?

Yes, of course our  range of unique Furniture and exotic Giftware can be senn at our  showroom in Bellingen, NSW on the beautiful mid-north coast of Australia. 

Click here to be taken to our showroom location. 

 

When is Your Showroom Open?

Our showroom is open from 9am-5pm every day.   The only days we close are Christmas Day, Boxing Day and Good Friday.

 

What forms of payment do you accept?

Online: Visa, Mastercard, Paypal .  In store – cash, Eftpos and Credit Card (not Amercian Express).

 

Can I place an order over the phone?

Yes, just get in touch with us on 02 6655 0054. We will be happy to help.

 

Do you sell your products wholesale?

Yes, as we import directly there are certain products we can offer to selected retail customers.

If you are interested in receiving more information on our wholesale product lines please contact us here

  

Purchasing a gift certificate?

A simple, easy way to give something special. Our gift certificates are purchased just as any other item in our store, except you get immediate access to them! Choose the way you would like to deliver your gift certificate, and we’ll take care of the rest — we email it to you or your recipient or you can printout the voucher. Both options include your personalized message and gift code.

Please note:  We offer printable or electronic certificates, but we do not mail out physical cards to recipients.

 

Redeeming a gift certificate?

Gift certificates are redeemed by entering the code in the 'Redeem a Gift Certificate' box at checkout. The amount of the gift certificate will automatically be applied to your purchase.

Any unused balance will be visible on your 'My Account' Page, and will be applied to your next order.

Gift certificates cannot be redeemed for cash.

  

Do gift certificate purchases qualify for special offers or promotions?

Sorry, but gift certificates do not count toward the purchase amount required to be eligible for free shipping or promotional offers.

 

Can I combine a gift certificate with another purchase?

Gift certificates much be purchased separately. They cannot be combined with any other order or purchase.

 

Redeeming a coupon?

To redeem a coupon, enter the code in the 'Apply a Coupon' box at checkout. The discount will automatically be applied to your order.

 

Problems with a gift certificate or coupon?

For any questions or problems concerning the purchasing or usage of gift certificates or coupons, fill out our contact us form, and we will get back to you ASAP. Please provide as much information as possible to aid us in solving your problem quickly!

 

How long is my Gift Certificate valid?

All gift certificates are valid for 12 months.

 

What happens if my item is Out of Stock

We endeavour to keep the stock listed on our website available to purchase.  Occasionally items may go out of stock.  You will be notified within 2 working days of your purchase to advise when it will be available.

 

 

 

 



  • SECURE SHOPPING

  • CONTACT US
  • 02 6655 0054

    sales@cargolane.com.au

    RETAIL STORE
    The Butter Factory,
    1 Doepel Street
    Bellingen NSW 2454


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